PostatoVersão em português

Terms of Use

Last updated: October 16, 2026

These terms are the rules for using Postato. By creating an account, connecting a social media account or subscribing to a plan, you agree to them. The Portuguese version is the reference; this is a translation.

1. Who provides the service

Postato is provided by 89DEV INFORMATICA LTDA, a Brazilian company, CNPJ (Brazilian tax ID) 26.220.882/0001-94, with mailing address at Rua Homero Sales, 722, Parque São Domingos, São Paulo, SP, CEP 05126-000, Brazil. Contact: contato@postato.com.br.

2. What Postato is

Postato is a panel for creators, agencies and teams to read and answer the comments and direct messages of their own Instagram professional accounts and, when connected, the comments of their TikTok account. It classifies messages with artificial intelligence, suggests reply drafts, hides comments by the rules you confirm, runs the automations you turn on, keeps each person's history and promises and shows metrics. The Privacy Policy describes in detail what is done with the data.

3. Account, workspace and team

  • You sign in with your Google account, with e-mail and password or with a magic link sent by e-mail. Look after access to them: whoever gets into them gets into the panel.
  • Your work lives in a workspace. The workspace owner is responsible for what happens in it, including what the members they invite do, and sets each member's role and profiles.
  • Only connect accounts that are yours or that you are authorized to manage. By connecting, you authorize Postato to access the data described in the Privacy Policy.

4. Dependency on Instagram, Meta and TikTok

Postato works through the official APIs of Meta (Instagram) and TikTok. These companies decide what their APIs allow and can change, limit or suspend access at any time, for example by limiting how many messages an account sends, requiring a new authorization or no longer delivering events. When that happens, parts of Postato may stop working or change, and automations pause on their own when the platform limits the account. We are not responsible for these platforms' decisions about your account, such as restrictions, bans or content removal. The TikTok connection depends on TikTok approving the app and is only available once approved.

5. Free trial

Your account starts with a 7-day free trial, with 1 Instagram profile, 100 AI drafts and 200 automated DMs for the whole trial. The trial is available once per person and once per Instagram account. No payment method is needed. If the trial ends without a plan, the panel is read-only for 30 days and, after that, the workspace's data is deleted. We warn by e-mail 7 days and 1 day before the deletion.

6. Plans, prices and payment

  • The plans, their prices in Brazilian reais and what each includes (profiles, members, AI drafts and automated DMs per month) are in the Plans section of the home page and in the panel. The annual plan costs 10 times the monthly price.
  • Payment is made in advance: monthly on the monthly plan, yearly on the annual plan. Until automatic billing is available in the panel, you request the plan in the panel and we agree the payment method with you before the plan starts.
  • Monthly limits renew at the start of each calendar month. When a limit runs out, the corresponding feature stops until it renews or the plan changes; reading and replying in your own words keeps working.
  • We may change prices. A change applies from the following renewal and is announced at least 30 days in advance, by e-mail or in the panel.

7. Renewal

The plan renews automatically at the end of each period, for the same period and at the current price, until you cancel.

8. Cancellation

You can cancel at any time by writing to contato@postato.com.br. Cancelling stops the next renewal, and the plan stays on until the end of the period already paid. After that, the workspace is read-only for 30 days and then the data is deleted, with an e-mail warning 7 days and 1 day before, as the Privacy Policy explains.

9. Right of withdrawal and refunds

  • Since the plan is bought online, you can withdraw within 7 days of subscribing to a paid plan, without giving a reason (Brazilian Consumer Protection Code, art. 49). In that case, we refund the full amount paid, through the same payment method.
  • After that period, cancelling does not give a refund for the period already started, except where the law requires it or where the service cannot be provided because of a failure on our side.
  • Withdrawal or refund requests: contato@postato.com.br.

10. Acceptable use

When using Postato, you may not:

  • send spam, bulk unsolicited messages, scams, or illegal, discriminatory, harassing content or content that infringes the rights of others;
  • break the terms and policies of Meta, Instagram or TikTok;
  • impersonate another person or brand, or connect an account you are not authorized to manage;
  • use your audience's data for any purpose other than relating to them, sell that data or process it without a legal basis;
  • try to access data of other workspaces, get around plan or security limits, overload the service, reverse engineer it or extract data in an automated way.

You are responsible for what is published and sent from your account, including what goes out through the automations you turned on and the drafts you approved. Replies suggested by artificial intelligence may contain mistakes: read them before sending.

11. Your content and your audience's data

The content of your account and the conversations with your audience remain yours. You authorize us to process them only to provide the service, as described in the Privacy Policy. Comments and messages contain your audience's personal data: use it only to relate to them, and handle the requests people send you about their data.

12. Intellectual property

Postato, its brand, code, design and the texts of the service belong to 89DEV INFORMATICA LTDA. These terms give you the right to use the service while your account is active, without transferring any other right.

13. Availability and support

We work to keep Postato available and working, but it may be down for maintenance or because of failures, including those of providers and of the connected platforms. Support is by e-mail, at contato@postato.com.br, in Portuguese and English.

14. Limitation of liability

To the extent the law allows, we are not liable for indirect damages, lost profits, lost opportunities or followers, for acts of the connected platforms or third parties, or for the content you or your team send. Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the event. Nothing in these terms removes rights that the law grants consumers and that cannot be waived.

15. Suspension and termination

You can stop using Postato whenever you want: delete the workspace or your account in the panel, write to contato@postato.com.br or remove the app in Instagram's settings. How data is deleted is on the Data deletion page. We may suspend or end the access of anyone who breaks these terms, after notice whenever possible.

16. Changes to these terms

If these terms change, the new version will be published on this page, with the update date at the top. Relevant changes will be announced at least 30 days in advance, by e-mail or in the panel.

17. Governing law and venue

These terms are governed by the laws of Brazil. The courts of the city of São Paulo, SP, are chosen to settle any matter about them, without prejudice to a consumer's right to bring an action in the courts of their own domicile.

18. Contact

Questions about these terms: contato@postato.com.br.